Privacy Policy

Effective Date: May 12th, 2025

CoachSync, Inc. https://www.coachsync.ai

At CoachSync, Inc. ("Company", "we", "us", or "our"), we value your privacy and are committed to protecting the personal information of coaches and athletes. This Privacy Policy describes how we collect, use, and disclose your information when you use our AI-powered coaching platform for Olympic weightlifting (the "Service"), and your rights regarding that information.

1. Information We Collect

We collect the following types of information:

a. Information You Provide

• Account Information: Name, email address, gym/team affiliation, coaching certifications, password
• Athlete Information: Athlete names, training history, competition results, injury history (as provided by you)
• Training Programs: Exercise selections, set/rep schemes, periodization plans, coaching notes
• Billing Information: Payment method, billing address (processed securely by our payment provider)
• Support Requests: Details you share when contacting our support team

b. Information Collected Automatically

• Usage Data: IP address, browser type, operating system, feature usage patterns, program generation history
• AI Interaction Data: Prompts, preferences, and feedback you provide to improve AI suggestions
• Cookies and Tracking: Session cookies, authentication tokens, user preferences

c. Third-Party Integrations

If you connect third-party services (e.g., Google for authentication, payment processors), we collect information necessary to enable the integration.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Generate personalized training programs using AI
• Learn your coaching style to provide better recommendations
• Authenticate users and secure accounts
• Communicate about updates, new features, and coaching resources
• Analyze usage patterns to improve program generation algorithms
• Prevent fraud, abuse, or harmful use of the Service
• Comply with legal obligations

3. How We Share Information

We do not sell your personal information or your athletes' data. We may share your data with:

• Service Providers: Trusted vendors who help us operate (e.g., cloud hosting, analytics, payment processors)
• Your Athletes: Only program information you explicitly share with them
• Legal Compliance: If required by law, subpoena, or government request
• Business Transfers: In the event of a merger, sale, or acquisition
• Aggregated Data: We may share anonymized, aggregated data for research purposes

4. Data Retention

We retain your information as follows:

• Account Data: As long as your account is active
• Training Programs: Indefinitely, unless you request deletion
• Athlete Data: Until you remove the athlete or delete your account
• Usage Analytics: Up to 24 months

You may request data deletion at any time, subject to legal retention requirements.

5. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information we collect, use, and share
• Access a copy of your data
• Delete your data
• Opt-Out of any future sale of personal information (we do not sell data)
• Non-Discrimination for exercising your privacy rights

To exercise your rights, contact us at: privacy@coachsync.ai

6. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Secure data centers with physical security measures

However, no system is completely secure, and we cannot guarantee absolute security of your data.

7. AI and Machine Learning

Our AI system processes your coaching data to:

• Generate personalized training programs
• Learn your coaching preferences and style
• Improve recommendations over time

Your specific programs and athlete data are never used to train models for other users without your explicit consent.

8. Children's Privacy

Our Service is intended for coaches and adult athletes. We do not knowingly collect personal information from individuals under 13. If you're coaching youth athletes, you are responsible for obtaining appropriate parental consent.

9. International Data Transfers

We process and store data in the United States. If you access the Service from outside the US, you consent to the transfer of your information to the US.

10. Third-Party Links

Our Service may contain links to third-party websites or coaching resources. We are not responsible for the privacy practices of those third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. Significant changes will be communicated via email or through the Service.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at: